At Brown Cherries, we recognize that your privacy is important. Therefore, we have outlined the details of the information we collect from you whenever you visit our website and purchase from us. This policy specifies how we retain and use the data we obtain from you in order to improve our services and ensures that appropriate measures are taken to keep your data safe.

By accessing or using the Brown Cherries website, you agree to adhere to the terms and conditions in this Privacy Policy.

1. Information We Collect

Whenever you make an order with Brown Cherries, we collect the following details:

• Personal Details - Name, E-mail ID, Contact Number, Shipping Address and Billing Address, as well as your previous order history.
• Payment Details - Our payment gateway service provider is GoKwik. Card details or Bank Account details are never saved in our database.
• Technical Details - IP address, type of browser, type of device being used to access our website, pages you have browsed through.
• Marketing Preferences - Whether the user has subscribed to any promotional e-mail, SMS or WhatsApp.

2. Cookies & Tracking Technology

We might use Cookies, Google Analytics and Meta Pixel to provide a better experience and help us track and understand the usage of our website. Cookies can be disabled and enabled at any point of time through your browser settings.

3. Use of Your Information

We utilize your data to:

• Process your order and send notifications regarding your order status and shipment.
• Optimize and customize your experience of browsing our website.
• Send promotional material if you have opted in for such messages.
• Identify and prevent fraud.

4. Sharing of Information

We do not sell your personal data to any third party. It may be necessary to share your personal information with third party service providers for the performance of our service. The third party service providers are mentioned below:

• Payment Service: GoKwik
• Delivery Service: Ekart, Delhivery, Amazon Shipping, DTDC
• Analytics & Marketing Service: Google, Meta

We do not share any of your personally identifiable information with any of the above third party service providers other than the required information for the performance of their service.

5. Data Security

We take reasonable and adequate measures to protect your personal information from any loss, misuse, alteration or unauthorized access.

6. Data Retention

Your personal data will be retained for as long as necessary for order fulfillment and the additional period required by applicable law and for dispute resolution purposes.

7. Your Rights

You have the right to access your personal data and have it corrected. You also have the right to request the erasure of your personal data and can choose to opt out of receiving marketing messages from us. Should you wish to exercise any of the aforementioned rights, feel free to contact us using the details given below.

8. Children's Privacy

Our services are not intended for and we do not knowingly collect personally identifiable information from anyone under 18 years of age.

9. Updates to the Policy

This Privacy Policy can be changed or updated at any point in time, and such changes will be notified to you. The date reflecting when the change comes into effect will be specified here.

10. Contact Us

If you have any questions concerning this Privacy Policy, you can contact us at:

Brown Cherries E-mail: contact@browncherries.co

Phone Number: +91 8595355401

Working hours: Monday-Saturday, 10:00 AM - 6:00 PM